Frequently Asked Questions
What forms of payment are accepted online?
In the online store, you can make your payment with either of the three following secure options that will be presented to you during checkout:
1) Credit card - Credits cards are processed securely via the Stripe Payment Gateway
2) PayPal
3) Apple Pay
What currency do you charge in?
Orders are processed in Canadian currency (CAD) when you purchase artwork on this website. Orders placed outside of Canada will be converted to your home currency through your banking provider. If you’re visiting from another country, you can checkout xe.com to see latest currency conversions.
(The online course, which is available on this site, is offered in USD)
Where are you shipping from?
For art purchased through the studio, it will be shipped from the city of Mississauga in Ontario, Canada.
Do you ship outside of North America?
Yes. You can select your country during checkout. The system will show you the shipping charge that will be added onto your total amount.
When shipping outside of North America, paintings larger than 12” x 12” will be removed from their wooden stretcher bars (which is the wooden frame inside the back of the painting that holds the canvas). The painting will then be rolled and shipped inside a safe shipping tube. This reduces the buyer’s overseas shipping costs significantly. And once it arrives, you can have it easily stretched again by an art framer in your area. This will typically be much less costly than the shipping of a “stretched canvas”.
If you prefer to have your canvas painting shipped “stretched” (remaining on the stretcher bars), there will be additional costs. You can see this as on option during checkout if this method of shipment is available for your country. If you have questions or if you do not see these options during checkout, please email me here and I will check.
If you wish you can inquire with a local framing shop in your area before deciding which shipping option you prefer. When you ask a framer for a quote, give the exact measurements of the canvas painting as indicated on the product page. So as an example, if the painting is 30” x 48” x 1.5” make sure to give all three numbers, as the depth (1.5”) is also important since the framer needs to build bars thick enough for this depth.
How long does the delivery take after I order my artwork?
If you consider buying my work through a gallery, please confirm shipping timelines directly with them.
For art pieces that you purchase through my studio, I will prepare your painting for shipping within 7-10 business days. Once it’s ready and packed, I will schedule the outgoing shipment with the shipping company or Canada Post generally for the following business day.
Once your art is shipped out the delivery times depend on your location:
For North America, the shipping can take between 3-6 business days from the day of shipping the package out - depending on the destination and which shipping option the package is sent with. So, if we add all these times up, it is approximately 10-16 business days total for North American buyers to receive their art once the online purchase is made. Holiday seasons (like Christmas) could prolong standard delivery times.
Overseas shipments (outside of North America) can have delivery times between 3-14 business days, depending on the geographical region (country) and whether the address is in a remote location or not (as an example, shipments to Europe can be faster than Asia or Australia; and another example would be that a shipment to a major hub in Australia would be faster than a shipment to a rural address in Australia).
In some cases where artwork is shipped overseas (outside of North America) there could also be be some extra wait at receiving customs, depending on your country and its border practices. Generally speaking, for the European zone we have not seen any noticeable delays reported so far.
So, if we add all these times up, it is approximately 10-21 business days total for overseas buyers to receive their art once the online purchase is made. Any extended or unexpected hold ups at your local customs would be in addition to this duration. Lastly, certain holiday seasons (like Christmas) can prolong shipping durations in those months as well.
If I am in the GTA (Greater Toronto Area), can I arrange a local pick up?
Yes, a FREE pickup in Mississauga can surely be arranged for a time that is convenient for you once any preparation for the painting is ready.
How will my painting be packed for shipping?
Your painting will be packed with utmost care, and proper insulation, ensuring its safety during the shipping cycle.
For artwork purchased through the studio;
Based on your geographic location, size of art, and the shipping method preference it will be packed inside a shipping box or a shipping tube.
Tubes:
Your canvas painting is removed from stretcher bars and rolled. When rolled we make sure that the painting surface will not get damaged. We layer acid free paper as we roll it so the painted surface stays protected. Any paperwork like invoice and certificate of authenticity is rolled inside the tube as well. The tube will be sealed on both ends with strong packing tape to secure the content.
Shipping Boxes:
We use strong corrugated cardboard boxes. The box is few inches larger than the painting on all sides. This allows for optimum amount of insulation and protection to be placed between the canvas and the box.
Crates:
In case a crate may be used for shipment of extra large art (additional costs will apply), I will have a crating company build a custom crate (a wooden box) and pack your painting with the same level of care for safety.
If you purchase art through a gallery I am represented with (in which case your purchase will be through their website or ), they will have their own professional packing process, which you can confirm during your purchase with them.
How do you ship paintings ?
We ship paintings everywhere with commercial couriers (generally DHL) or Canada Post (for small sized paintings typically within Canada or USA). Tracking information will be provided to you as soon as we ship the artwork out.
(Artworks that are sold through my galleries have their own shipping process and you can inquire further with them regarding shipping of any artwork you purchase on their website).
How are shipping rates calculated during checkout?
For Canada and continental USA: Shipping is FREE.
For locations outside of North America: Shipping rates are based on the dimension of packaging (which is determined by the size of the painting you buy) and your geographic location (country). Based on our prior experience with shipping various sizes to various countries and with the help of shipping rates we have through our shipping broker for each region, we determine the shipping charges. As you check out on the website, the system will calculate the shipping cost for you.
We would like to add that in many cases we may have reduced the actual shipping cost reflected to the customer during checkout and be absorbing a portion of the shipping cost ourselves.
Are there any other costs can I expect to pay when I buy art? (i.e. taxes or duties)
If you are a Canadian buyer, the usual sales tax will be added during checkout (a percentage depending on your province), so you can see the total cost before payment.
For international buyers, your own country’s customs can ask you to pay taxes and fees when the artwork arrives into your country. Such customs fees and taxes are the responsibility of the buyer.
For USA, there is typically no importing tax or duty for Canadian art, but rules and regulation may differ depending on the state or change over time. So it’s the responsibility of the buyer to be aware of the regulations.
You can contact your local authorities to inquire about the customs rules in your area as it pertains to “original art from Canada sold by the artist”.
Do you have a return policy?
Yes, if you are not happy let me know via email within 3 days of receiving your artwork. You will then need to send me back the artwork in the original packaging. Once I receive it I will issue you a full refund of your invoice total.
Please note that in such case the RETURN shipping cost will have to be paid by the buyer. And the shipping logistic itself also needs to be arranged by the buyer.
What if my painting gets damaged or lost on its way to me?
You are covered by my warranty that if any damage or loss occurs during shipment you will receive a full refund of your payment (including any shipping fees you paid). Make sure to inspect the package and art soon after it arrives. If you see any issues please take photos and contact me immediately. Art held beyond 48 hours (upon actual delivery time to client) will be considered arrived safely.
What materials do you use in creating your art?
In my original paintings I use mainly acrylic paints and acrylic mediums on gallery stretched (1.5 inch deep edge) cotton canvas. All my materials are of high professional quality. The 1.5” deep edge is the “gallery style” edge that has enough thickness on the side that allows the paintings to be hung without any frame for a contemporary look. I paint the edges white, which almost makes them look like they have a white frame when viewed from the side.
Do you provide hanging hardware when you ship a canvas painting?
Yes, for orders shipped within North America (Canada and USA), I will install gallery wire on the back of the canvas painting, and I will include a nail and hook in the package that you can easily hammer into the wall to hang the painting. This hardware is typically small in size and yet will be strong enough to hold the painting you selected. The paintings are very light compared to their visual size, due the lightness of canvas material. In case a buyer informs me that they wish to have it custom framed after receiving the art, I will not mount any hanging hardware.
For overseas shipments outside of North America, hanging hardware will NOT be mounted as the painting will be removed from the stretcher bars and sent rolled in a tube (exceptions to this are paintings of size 12x12” and smaller as they will remain stretched on canvas during shipment and have the hanging hardware installed).
If I prefer a framed look, can I frame your canvas painting after I purchase it?
Yes, while a frame is not required at all as the canvas looks attractive on the wall with the 1.5 inch deep edge, you can place it into a frame if you wish. After you receive your painting you can have it framed by an art framer. A beautiful and modern framing style for gallery canvas is a “floater frame”. But you can go with any style you discuss with your framer.
If you plan on framing the painting, please let me know upon submitting your online order, so that I do not install the hanging wire in the back.
Do you accept commissions (custom painting orders)?
I periodically accept commissions depending on my availability for such projects over the next months and year. Please note that at this time, I am not accepting any commissions as I will be focusing on other commitments in my art business over the next while.
When I do accept commissions, the painting I create will be using my current artistic style. Each painting will have unique marks, gestures, and shapes as I work in an intuitively abstract way. I cannot recreate another (previous) painting. But I can use the same color palette and create a similar “feeling” of a previous painting. I will be using clues from you as to which paintings of mine you liked, and what you liked specifically about them, your interior space etc. to form my creative vision of the work. Any requirement from the client that is in conflict with my creative style and process will need to be declined.
Can you recreate a painting you did in the past?
The quick answer is no. However, I can use a similar color palette and create a similar “feeling” of a previous painting, assuming the new project is in alignment with my current creative practices and artistic priorities. This means that the past reference painting still needs to be within my current creative style (creative processes and styles evolve over time and often it is hard for me to create something very similar to a painting I did 3-4 years ago as an example, and besides, it would not be fulfilling and joyful for me).
I signed up to your online course, but I lost the login information. How can I access the course again?
If you have previously signed up to the online course you can login at the following link to access your lessons and the student community:
https://learn.artbydeniz.com/login
If you need to reset your password, you can do so by clicking “Forgot Password” on the login page.
If you have any other questions which you could not find on this page, or if you would like to further confirm something, feel free to reach out to here.